Frequently Asked Questions
Q: Where are you based?
Our are based in Auckland, New Zealand and we currently operate as an online-only store. But don't worry, we have exciting plans to bring our products closer to you with physical stores in the future!
Q: How much is the shipping?
A: We offer FREE Overnight Shipping on all orders over $99.95 or $6.40 NZ-Wide.
Q: How long does it take to receive my order?
A: All our items are in stock in Auckland, and in most cases, you will receive your item within 1-2 working days. We strive to process and ship orders as quickly as possible to ensure timely delivery. You will receive a shipping confirmation with a tracking number once your order has been shipped.
Q: Are your tools suitable for home use or professional use?
A: Our coffee making tools are designed for both home use and professional use, depending on your needs and preferences. We work with expert baristas and coffee enthusiasts from around Aotearoa to craft our tools that are tailored to the unique needs of Kiwi coffee lovers.
Q: Can I get help with choosing the right coffee making tool for my needs?
A: Absolutely! Our knowledgeable customer service team is here to assist you in choosing the right coffee making tool based on your brewing preferences, budget, and other requirements. Feel free to contact us anytime for personalized recommendations.
Q: What payment methods do you accept?
A: We accept various payment methods, including major Credit Cards, Debit Cards, AfterPay, and PayPal for your convenience and security.
Q: Can you check if I am using the coffee making tools correctly?
A: Absolutely!, we are happy to help you troubleshoot your brewing techniques, or questions you may have. We are committed to ensuring your satisfaction with your coffee making tools and helping you achieve the best brewing results.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to AUS currently. Please contact us for international shipping prices.